​​Due to the sensitive nature of our products, all returns, refunds, and exchanges are evaluated on a case-by-case basis.

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Opened Products

Any product that has been opened, unsealed, or tampered with is not eligible for return or refund under any circumstance.

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Eligibility

If your order qualifies for a return, refund, or exchange, it must first be approved by our support team. Please contact us at contact@the-vital-collective.com with your order number and details.

 

Process If a return/refund is agreed upon:

The item(s) must be returned in original, unopened packaging.

Return shipping costs are the responsibility of the customer.

Once the returned package is received and inspected, a refund or replacement will be issued.

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Non-Refundable Items

Shipping fees are non-refundable.

Damaged or Incorrect Orders

If you receive a product that is damaged or incorrect, please contact us within 7 days of delivery so we can resolve the issue promptly.